Privacy Policy
Mix Bros LTD (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal data when you visit www.mixbrosonline.com (the “Website”), purchase our services, or contact us. It also explains your rights under UK data protection law.
1. Who We Are (The Controller)
We are the “controller” for the purposes of UK data protection law. Our details are: Mix Bros Online, London, United Kingdom. Email: [Insert email address]. If you have any questions about this Policy or how we handle your data, contact us using the details above.
2. The Personal Data We Collect
We may collect and process the following types of personal data: contact details (such as name, email address, and phone number); billing and transaction details (such as payment status, invoices, purchase history, and order details); communications (such as messages you send by email, contact form, or social platforms); technical data (such as IP address, browser type, device information, pages visited, and time spent on the Website); and content you provide for services (such as audio files, stems, reference tracks, notes, and revision feedback).
3. How We Collect Your Data
We collect data when you provide it directly (for example, when you place an order, send a message, or upload files), when you interact with the Website (for example, via cookies and analytics), and when third parties provide it to us in connection with payments or Website services (for example, payment processors and hosting providers).
4. Why We Use Your Data (Purposes) and the Lawful Bases
We use your personal data to provide our services and fulfil orders, including delivering mixes, masters, beats, custom beats, and hooks (lawful basis: performance of a contract). We use it to communicate with you about your project, revisions, updates, and support (lawful basis: contract and legitimate interests). We use billing and transaction details to process payments, prevent fraud, and keep accounting records (lawful basis: contract and legal obligation). We use technical data to operate, secure, and improve the Website, including troubleshooting and performance monitoring (lawful basis: legitimate interests). Where you opt in to marketing communications (such as newsletters), we use your details to send those communications (lawful basis: consent), and you can withdraw consent at any time.
5. Marketing Preferences
If you opt in to receive marketing, you can unsubscribe at any time using the link in the message or by contacting us. We do not sell your personal data to third parties for their marketing purposes.
6. Cookies and Similar Technologies
We use cookies and similar technologies to make the Website work properly and to understand how visitors use it. Some cookies are strictly necessary for the Website to function, and others (such as analytics or advertising cookies) are optional and will only be used if you consent, where required by law. You can control cookies through your browser settings and, where available, our cookie banner or preferences tool. Disabling certain cookies may affect Website functionality.
7. Sharing Your Data (Third Parties)
We share personal data only where necessary to run our business and deliver services. This may include website hosting and storage providers, payment processors, analytics providers, email or newsletter platforms, and professional advisers (such as accountants) where needed. These providers process personal data either as processors acting on our instructions or as independent controllers, depending on the service. We require appropriate safeguards and only share the minimum data needed. Payment processing note: We do not store full card details. Payments are handled by your chosen payment provider (for example: [Insert your payment provider(s), e.g., Stripe / PayPal]) who processes your payment data according to their own privacy policies.
8. International Transfers
Some of our service providers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as adequacy regulations, Standard Contractual Clauses, or other lawful transfer mechanisms required under UK data protection law.
9. How Long We Keep Your Data (Retention)
We keep personal data only for as long as necessary for the purposes described in this Policy. For example, we retain order and payment records for as long as required for tax and accounting purposes, and we retain communications and project files for a reasonable period to support revisions, re-delivery requests, and business record keeping. When data is no longer needed, we securely delete or anonymise it.
10. How We Protect Your Data
We use reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, alteration, or disclosure. However, no internet transmission is fully secure, and we cannot guarantee absolute security.
11. Your Rights Under UK Data Protection Law
You have rights including: the right to access your personal data; the right to correct inaccurate or incomplete data; the right to request deletion in certain circumstances; the right to restrict or object to certain processing; the right to data portability where applicable; and the right to withdraw consent where processing is based on consent. To exercise your rights, contact us using the details in Section 1.
12. Complaints
If you have concerns, we encourage you to contact us first so we can try to resolve it. You also have the right to complain to the UK regulator, the Information Commissioner’s Office (ICO).
13. Children’s Privacy
Our Website and services are not intended for children, and we do not knowingly collect personal data from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.