Terms & Conditions

1. Agreement to Terms

By accessing or purchasing from Mix Bros LTD ("we", "us", "our"), you agree to be bound by these Terms and Conditions and all applicable laws and regulations of England and Wales. If you do not agree with any part of these terms, you must not use this website or our services.

2. Services Provided

Mix Bros Online provides digital services including mixing, mastering, pre-made beats, custom beats, and vocal hooks. All products and services are delivered electronically unless otherwise stated.

3. Payment Terms

Full payment is required upfront for all pre-made beats, which are sold as heard. For mixing, mastering, custom beats, and hooks, a 50% non-refundable deposit is required before work begins, with the remaining 50% due before final files are delivered. We reserve the right to pause or cancel work if payment obligations are not met.

4. Delivery Times

Pre-made beats are delivered immediately after purchase. Mixing, mastering, custom beats, and hooks have an estimated turnaround time of 7–14 days from receipt of all required materials and the initial deposit. Delivery times are estimates only and are not guaranteed.

5. Revisions Policy

Pre-made beats are sold as heard and do not include revisions. Mixing, mastering, custom beats, and hooks include up to three (3) revisions. Any revisions beyond the included three may incur additional fees. Revisions cover reasonable adjustment requests only; major creative changes or new directions may be treated as a new project.

6. Refund Policy

All sales are final. Due to the digital and custom nature of our services, no refunds will be issued under any circumstances. Deposits are non-refundable, and change of mind or subjective dissatisfaction does not qualify for a refund.

7. Client Responsibilities

Clients agree to provide all required files and instructions promptly, ensure audio files are properly recorded and exported, and maintain communication during the revision process. Mix Bros Online is not responsible for issues caused by poor-quality source material.

8. File Abandonment

If a client becomes unresponsive for 30 days or more after we request feedback, files, or payment, the project may be considered abandoned. We reserve the right to close the project, and reactivation may require an additional fee.

9. Intellectual Property and Licensing

Unless explicitly stated otherwise in writing, pre-made beats are licensed, not sold outright, and Mix Bros Online retains the underlying copyright and producer rights. Clients receive usage rights as specified at the time of purchase. For mixing, mastering, hooks, and custom beats, clients receive the delivered audio files for commercial use upon full payment. Mix Bros Online retains the right to showcase completed work in portfolios and promotional materials unless agreed otherwise in writing. Clients may not resell or redistribute our beats unless the licence permits it, claim authorship of our production work, or use our materials in unlawful or defamatory content.

10. Chargeback and Payment Disputes

By purchasing from Mix Bros Online, you agree not to initiate fraudulent chargebacks or payment disputes and to contact us first to resolve any issues. If a chargeback is initiated after services or files have been delivered, you automatically lose all licence and usage rights. We reserve the right to pursue debt recovery and legal action and to permanently ban you from future services.

11. Professional Conduct

We maintain a professional working environment and reserve the right to refuse or terminate service without refund if a client is abusive, threatening, or harassing, uses discriminatory or hateful language, or engages in unreasonable or bad-faith behaviour.

12. AI and Data Protection

Unless explicitly agreed in writing, client audio will not be used to train AI systems, and Mix Bros Online proprietary materials may not be scraped, copied, or used to train machine learning models. Unauthorised data harvesting is strictly prohibited.

13. Limitation of Liability

To the fullest extent permitted by law, Mix Bros Online shall not be liable for any indirect or consequential losses, including loss of profits, streams, or business opportunities, or delays outside our reasonable control. Our total liability shall not exceed the amount paid for the specific service. Nothing in these terms excludes liability where it would be unlawful to do so under UK law.

14. Disclaimer

All services are provided "as is." We do not guarantee commercial success, streaming performance, chart placement, or subjective satisfaction beyond the agreed revision policy.

15. External Links

We are not responsible for the content or practices of third-party websites linked from our site.

16. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.

17. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.